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Complaints Information and Procedure

Included in membership

This policy is designed to ensure childminders meet the statutory requirements for dealing with concerns and complaints


About this resource

Having a written complaints procedure is a legal requirement and it needs to contain the correct information.

This Procedure outlines the processes and steps that will be followed in the event of a complaint being made, how the complaint will be documented and the outcomes of the investigations, and it states who the information will be shared with upon request.


This resource is included as part of:

Duty of Care Pack

Contains 24 resources Included in membership £10